Customer Service

When partnering with Advance Packaging Corporation, not only are you getting an industry leading packaging experience, you’re also backed by a dedicated team of Customer Service Representatives.

At Advance, we pride ourselves on our ability to assess and respond to the needs of our customers, which is why each customer is assigned a personal, in-house Customer Service Representative. This allows our support team to become familiar with your unique business structure and better serve your company. Our highly-trained staff of professionals seamlessly fulfills your orders and while orders are in progress, real-time reporting is available online at Advance’s eCSR site.

During business hours, Monday to Friday 8 am-5 pm EST, your Customer Service Representative is available to respond to the following:

  • Project specification and status
  • Price quotes for new and existing items – including tooling cost
  • Order placement or status
  • Warehouse releases
  • Technical support

24/7 account status and order functions are available online and include:

  • Order placement
  • Order status
  • Warehouse inventory information and releases
  • Bills of lading
  • Invoices
  • Customized reports
  • Item specifications

We’re proud of our reputation for providing excellent customer service and through the integration of our Grand Rapids, Michigan based Customer Service Representatives and our innovative online interface we can confidently say, you always know what you’re getting in advance.